Improving Efficiency Through Training
Installation & Merchandising

Main Client:

Central England Co-Op

Project summary:

Installation and Merchandising for Co-Op Refit programme

Problem:

Separate installation and merchandising services provided by different suppliers lead to:

• Installers waiting for the merchandising team to de-merchandise
• Merchandisers waiting for Installers to hand fixtures back over
• Installers leaving once their scope of works were complete causing unnecessary cost

Our Solution:

We invested in training for our merchandising teams so that they could complete both the installation and merchandising works. Our multi-disciplinary colleagues can deliver all works over the duration of the phase.

Each store was supported by a merchandising co-ordinator and combined installation/merchandising team. Our merchandising co-ordinator was fully responsible for the delivery of each stage of the works.  

Results:

All downtime was removed resulting in a 23% labour saving and 21% cost savings for the full 2019 refit program.